1. Introduction
Welcome to the website of Industrial Supervision GmbH,
Margarete-Steiff Street 11,
60438 Frankfurt am Main, Germany
☎️ +49 (0)1525 3191794
✉️ info@industrial-supervision.de
Industrial Supervision GmbH is registered with the Commercial Register of the Local Court (Amtsgericht) Frankfurt am Main under HRB 135371.
VAT Identification Number: DE369492079
Tax Number: 01423610054
By accessing or using our website, products, or services, you agree to comply with these Terms and Conditions.
If you do not agree, please refrain from using our website or services.
2. Scope of Application
These Terms and Conditions apply to all quotations, sales, deliveries, engineering services, and contractual relationships between Industrial Supervision GmbH (hereinafter “the Company”, “we”, or “us”) and our customers or partners worldwide.
Any customer terms that differ from these Terms will not apply unless expressly confirmed in writing by us.
3. About Us
Industrial Supervision GmbH provides comprehensive engineering solutions, industrial equipment, and spare parts for a wide range of industries, including cement, steel, copper & mining, oil & gas & petrochemical, energy, food & pharmaceutical, water & wastewater treatment, municipal & urban, pulp & paper, and more worldwide.
Through our network of experienced engineering partners and trusted suppliers, we deliver tailored solutions and high-quality products that support our clients in achieving operational excellence and long-term efficiency.
We cooperate with reputable international manufacturers to ensure world-class products and reliable technical support. Our mission is to build long-term relationships with our clients by offering expertise, quality, and value at every stage of their projects.
4. Offers and Contracts
All offers and quotations are non-binding and subject to confirmation.
A contract is only concluded when confirmed in writing by Industrial Supervision GmbH.
Any amendments, side agreements, or modifications must be confirmed in writing to be valid.
5. Prices and Payment Terms
All prices are in Euro (€) and exclude VAT unless otherwise stated.
Shipping, packaging, customs duties, and insurance costs are charged separately.
Invoices are due within 30 calendar days of the invoice date without deduction.
In the event of late payment, statutory interest in accordance with §288 BGB (German Civil Code) shall apply.
We reserve the right to withhold further deliveries or services in case of payment default.
6. Delivery and Performance
Delivery dates are approximate unless explicitly agreed otherwise.
Delays caused by force majeure, supplier issues, or transport disruptions shall not entitle the customer to claim damages or cancel the order.
Risk transfers to the customer once the goods have been handed over to the carrier or upon completion of the service.
Partial deliveries are permitted when reasonable for the customer.
7. Customer Obligations
The customer must provide all necessary information, documentation, and site access required for the execution of the agreed services.
Industrial Supervision GmbH is not responsible for delays, errors, or additional costs resulting from incorrect, incomplete, or delayed information provided by the customer.
8. Warranty and Liability
Warranty and Liability
We do not provide any general product or performance warranty unless explicitly stated in writing in a specific contract or quotation.
Any warranty or guarantee obligations shall apply only if expressly confirmed by Industrial Supervision GmbH or by the original manufacturer of the supplied equipment.
Industrial Supervision GmbH shall not be liable for:
- Indirect or consequential damages (e.g., loss of production, loss of profits, or downtime)
- Damages caused by improper handling, installation, or operation
- Delays or failures due to force majeure (natural disasters, strikes, war, etc.)
Liability for intent, gross negligence, or personal injury remains unaffected in accordance with applicable German law.
9. Intellectual Property
All documentation, drawings, technical designs, and software provided by Industrial Supervision GmbH remain our intellectual property.
They may not be copied, distributed, or used for third-party purposes without our prior written approval.
10. Confidentiality
Both parties agree to maintain confidentiality regarding all technical, commercial, or project-related information disclosed during cooperation.
This obligation remains valid even after the end of the business relationship.
11. Data Protection
We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
Details regarding how we handle personal data can be found in our [Privacy Policy].
12. Termination and Cancellation
Orders, contracts, or assignments placed with Industrial Supervision GmbH are binding and non-cancellable once confirmed in writing.
Any cancellation or modification by the customer requires our prior written consent and may result in cancellation fees covering administrative costs, preparation work, and loss of scheduling capacity.
In the event that Industrial Supervision GmbH accepts a cancellation, the Company reserves the right to charge up to 100% of the contract value depending on the stage of project execution and costs already incurred.
The Company may terminate a contract only in case of force majeure, non-payment, or material breach of contract by the customer.
13. Governing Law and Jurisdiction
These Terms and all related agreements are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on the International Sale of Goods (CISG).
The place of performance and exclusive jurisdiction for all disputes shall be Frankfurt am Main, Germany.
14. Severability Clause
If any provision of these Terms is held invalid, the remaining provisions shall remain in effect.
The invalid provision shall be replaced by a valid one that most closely reflects the original intent.
15. Contact Information
Industrial Supervision GmbH
Margarete-Steiff Street 11
60438 Frankfurt am Main
Germany
☎️ +49 (0)1525 3191794
✉️ info@industrial-supervision.de